Terms of Service

These Terms govern use of the Praxify platform (“Service”) provided by Aegora, LLC, a Puerto Rico limited liability company (“Praxify,” “we,” “us”). By creating an account, clicking to accept these Terms, signing an Order Form that references them, or using the Service, you (“Customer,” “you”) agree to them. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

Section 16 requires most disputes to be resolved by individual arbitration and waives class actions and jury trials. You may opt out within 30 days. Please read it.

1. The Service — and what it is not

1.1 What we provide

Praxify provides software for documenting short-term-rental turnover work: guided step-by-step procedures (“SOPs”), photo and timestamp capture by field workers, a manager dashboard, operational analytics, and generated reports for Customer and, at Customer’s direction, Customer’s clients (“Hosts”).

1.2 What we are not

Praxify is a software tool. We are not a cleaning company, staffing agency, employer of record, property manager, inspector, timekeeping or payroll provider, insurer, or adviser of any kind. We do not perform, supervise, schedule, price, or inspect any clean. We do not employ, engage, direct, train, discipline, or pay any of Customer’s workers.

1.3 Not professional advice

Timings, baselines, benchmarks, flags, coaching prompts, capacity estimates, savings calculators, and any other output of the Service are informational operational aids generated from data Customer’s own personnel entered. They are not legal, employment, tax, accounting, insurance, or business advice, and are not a substitute for Customer’s own judgment or a qualified professional. Any figure produced by a calculator or estimate on our website or in the Service is an illustration based on inputs you supply, not a projection, promise, or guarantee of results.

1.4 Changes to the Service

The Service is under active development. We may add, change, or remove features. We will not materially degrade a core feature Customer is paying for without at least 30 days’ notice.

2. Accounts, users, and your workers

2.1 Customer account

Customer is responsible for its account, its users, all activity under them, and the security of its credentials, including maintaining accurate billing and contact information. Customer will notify us promptly of any suspected unauthorized access.

2.2 Field workers (Cleaners)

Customer may invite its employees or contractors (“Cleaners”) to use the field application. Cleaners are Customer’s personnel, not Praxify’s. Customer alone determines who works, when, on what terms, and for what pay.

Customer is solely responsible for: informing Cleaners that the Service records their name, contact details, work timestamps, task activity, comparative performance metrics, and photos they capture; obtaining every consent, notice, and authorization required by applicable law (including workplace-monitoring, recording, biometric, and privacy laws) before a Cleaner uses the Service; and for all employment, wage-and-hour, classification, tax, and benefits obligations owed to its Cleaners.

2.3 Hosts

Customer controls which Hosts receive reports and what those reports contain. Customer represents and warrants that it has the right to capture and to share report contents (including interior property photos) with each recipient, and that it has any property owner’s permission required to photograph the property.

2.4 One account per business

Creating multiple accounts to evade limits, pricing, or a prior termination is a material breach. We may consolidate or close duplicate accounts.

3. Fees, deployment, and billing

3.1 What Customer pays

Customer pays (a) any one-time deployment or onboarding fee and (b) a recurring subscription fee, each in the amount and on the terms stated in Customer’s Order Form or presented to Customer at the time Customer authorizes billing. Where an Order Form and these Terms conflict on fees, the Order Form controls.

3.2 Recurring billing authorization

Customer authorizes Praxify to charge the payment method on file, on a recurring basis, for the subscription fee at the stated interval until Customer cancels under Section 12. The first charge occurs when billing begins; that calendar day becomes Customer’s recurring billing date (adjusted for shorter months). Additions made mid-cycle begin billing on the following invoice. No proration. Card details are handled by Stripe; we do not store card numbers.

3.3 Rate hold

Where an Order Form states that Customer’s rate is held for a period, that hold applies only for as long as Customer’s subscription remains continuously active and in good standing, and applies to the specific fees identified in the Order Form — not to new optional modules, add-ons, or services introduced later. If Customer cancels, lets the subscription lapse, or goes more than 60 days past due, the hold is released permanently and then-current pricing applies to any future subscription. Published rates for new customers may change at any time without affecting a valid hold.

3.4 Late or failed payment

If a charge fails we will notify Customer and retry. Accounts more than 30 days past due may be suspended until cured; suspension does not erase amounts owed. Customer is responsible for reasonable costs of collection.

3.5 Refunds

Except as expressly provided in Section 4 (the 90-Day Guarantee) or in an Order Form, all fees are non-refundable and payments are not contingent on delivery of future features.

3.6 Chargebacks

Customer will contact us before disputing a charge with its card issuer. Initiating a chargeback for a charge Customer authorized is a material breach and we may suspend the account pending resolution.

3.7 Taxes

Fees exclude taxes. Customer is responsible for any sales, use, or similar tax applicable in its jurisdiction, and we may collect it.

4. The 90-Day Guarantee

Where we have offered Customer the 90-Day Guarantee, this Section states its complete terms. It replaces any summary of the guarantee in our marketing.

4.1 What we refund

If Customer meets every condition in Section 4.2 and, within the claim window in Section 4.3, tells us in writing that Customer does not wish to continue, we will refund the deployment fee and every subscription payment Customer has made for the guarantee period, to the original payment method. Taxes we were required to remit, and any third-party costs Customer incurred on its own, are not refundable by us.

4.2 Conditions

The guarantee is earned by using the product. To qualify, Customer must, during the 90 days beginning on the date Customer’s account goes live:

(a) record at least one completed job in the Service in at least ten of the thirteen weeks in the period; (b) send at least one Host Report to at least one Host in at least ten of the thirteen weeks in the period; and (c) attend three optimization calls of approximately 20 minutes with us, scheduled at reasonable times we offer. A call Customer does not attend, or does not schedule after we have offered at least three reasonable times, counts as attended for the purpose of our obligation to offer it and as not attended for the purpose of Customer’s obligation to take it.

Customer must also be current on payment and not in breach of these Terms.

4.3 Claim window

Customer must request the refund in writing to clinton@getpraxify.com no earlier than day 90 and no later than day 104 (14 days after the period ends). Requests outside that window are not eligible. Continuing to pay past day 104 waives the guarantee.

4.4 One per business; effect of a refund

The guarantee may be used once per Customer business (including affiliates and successors). On refund, the subscription terminates, access to the Service ends, and any rate hold is released. Customer keeps the SOP documents Customer built, in printed or exported form, permanently — that is not conditioned on anything and we will not ask for it back.

4.5 What it is not

The guarantee is a refund right and nothing more. It is not a warranty of any result, savings, revenue, or outcome, and it is not an admission that any result was promised.

5. Customer Data

5.1 Ownership

As between the parties, Customer owns all data submitted to the Service — SOPs, photos, job records, Cleaner and Host contact information (“Customer Data”). We claim no ownership of it.

5.2 Customer’s responsibility for it

Customer represents that it has all rights, consents, and authority necessary for the Customer Data it puts into the Service and for our processing of it as described here and in the Privacy Policy. Customer will not submit government identification numbers, payment card numbers, health information, biometric identifiers, or other sensitive categories of personal information to the Service.

5.3 License to us

Customer grants us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Service, to secure it, and to maintain and improve it. We may use data in aggregated or de-identified form (for example, benchmark step timings) provided no customer, property, or individual is identifiable, and that use survives termination.

5.4 Export and deletion

During the term and for 30 days after termination, Customer may export its Customer Data. After that window we may permanently delete it, and Customer agrees we have no obligation to retain it. Customer is responsible for keeping its own copies of anything Customer needs to keep.

5.5 Privacy

Our Privacy Policy and our Data & Security page describe how we handle personal information and how the Service is secured; both are part of these Terms.

5.6 Roles

For personal information about Cleaners and Hosts, Customer is the controller (or business) and Praxify is the processor (or service provider). We process that information on Customer’s documented instructions, which these Terms and Customer’s use of the Service constitute. Customer is responsible for the lawfulness of those instructions and for responding to its own workers and clients about how Customer uses the data.

6. Reports are records, not warranties

This section matters — read it.

6.1 Reports generated by the Service (including Host Reports) are records of what Customer’s personnel documented: which steps were marked complete, when, and what photos were captured. Praxify does not attend, inspect, or observe any property, does not verify that work was performed correctly or completely, and does not certify the condition, cleanliness, habitability, or safety of any property.

6.2 Words like “verified,” “proof,” “approved,” or “confirmed” in the Service refer to capture of a photo, a timestamp, or a person’s input — not to any assessment, endorsement, or certification by Praxify. An in-app approval is Customer’s own supervisor exercising Customer’s own judgment.

6.3 Customer will not represent to Hosts, guests, insurers, regulators, or anyone else that Praxify certifies, inspects, warrants, or guarantees property condition or work quality. Any decision made in reliance on a report — deposit claims, damage disputes, insurance claims, guest readiness, discipline, or pay — is made by Customer or the Host at their own judgment and risk.

6.4 We do not warrant that any report, photo, or timestamp will be accepted as evidence by any platform, insurer, court, or other third party.

7. Not an employer; not a system of record

This section matters too.

7.1 No employment relationship. Nothing in the Service or these Terms creates an employment, joint-employment, co-employment, agency, partnership, or joint venture relationship between Praxify and any Cleaner or between Praxify and Customer. Customer is an independent business and the sole employer or engager of its personnel.

7.2 Not a timekeeping or payroll system. Timestamps, on-site durations, exports, and similar features exist to help Customer manage operations. They are not a legal timekeeping system, not a system of record for wage-and-hour compliance, and not payroll software. They may be incomplete or inaccurate — a worker may forget to start or end a job, a device may be offline, a clock may drift. Customer must not rely on the Service alone to calculate hours worked, wages, overtime, breaks, or any other compensation, and Customer is solely responsible for maintaining the time and pay records the law requires of it.

7.3 Employment decisions are Customer’s. Customer alone decides whether and how to use any metric, baseline, flag, ranking, or comparison in hiring, pay, discipline, scheduling, or termination, and Customer is solely responsible for the legality and fairness of those decisions. Praxify makes no representation that any metric is suitable for any employment purpose.

7.4 Customer will defend and indemnify Praxify against any claim by or on behalf of a Cleaner or other worker arising out of Customer’s use of the Service, including wage-and-hour, classification, monitoring, privacy, discrimination, and retaliation claims.

8. Acceptable use, recording, and consent

Customer will not, and will not permit its users to:

use the Service in violation of law, including workplace-monitoring, wiretapping, recording, biometric, and privacy laws; capture images of any individual without every legally required consent; capture images of areas where a person has a reasonable expectation of privacy; upload content it lacks rights to, or content that is unlawful, infringing, or harassing; probe, scan, or attempt to breach the Service’s security; use automated means to scrape or bulk-extract the Service; create accounts with false information or to evade these Terms; resell, sublicense, or provide the Service as a service bureau to a third party; or reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service.

We may suspend or terminate accounts for material violations, with notice where practicable and immediately where necessary to protect the Service or a third party.

9. Availability, third-party services, and data loss

9.1 We aim for high availability, but the Service is provided without any uptime commitment or service level agreement. We provide support by email at clinton@getpraxify.com during normal business hours in Puerto Rico. Scheduled maintenance will be communicated where practicable.

9.2 Third-party dependencies. The Service runs on third-party infrastructure and services (including hosting, database and storage, payment processing, and email delivery). We are not responsible for their outages, errors, security incidents, pricing, or discontinuation, and their acts and omissions are outside our reasonable control.

9.3 Data loss. No system is immune to data loss. Customer acknowledges that Praxify does not guarantee that Customer Data will not be lost, corrupted, or made temporarily unavailable, and that Customer’s own export and record-keeping is Customer’s remedy. Our maximum liability for data loss is stated in Section 14.

9.4 Force majeure. Neither party is liable for a failure to perform (other than payment) caused by events beyond its reasonable control, including natural disaster, hurricane, power or telecommunications failure, internet or provider outage, government action, labor disruption, or cyberattack.

10. Feedback and improvements

If Customer or any of its users gives us suggestions, ideas, workflow improvements, feature requests, or comments about the Service (“Feedback”), Customer grants us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable license to use and exploit that Feedback for any purpose without restriction, attribution, confidentiality obligation, or compensation. Customer confirms it has the right to grant this, including as to Feedback contributed by its Cleaners. Praxify owns the Service, its software, templates, benchmarks, and all intellectual property in them; nothing here transfers any of it to Customer.

11. Publicity

We will not publish Customer’s name, logo, quotes, screenshots, or results in marketing without Customer’s prior written consent (email is fine). A separate signed agreement may grant that consent. If Customer voluntarily gives us a public review, testimonial, or social post, we may quote and link it accurately.

12. Term and termination

12.1 The subscription runs month-to-month until cancelled.

12.2 Customer may cancel at any time by emailing us or using any cancellation control in the Service. Cancellation takes effect at the end of the current billing period. Amounts already paid are not refunded except under Section 4.

12.3 We may terminate for material breach (including non-payment) after 15 days’ written notice and an opportunity to cure, or immediately for a violation of Section 8 or Section 2.4. We may also discontinue the Service entirely on 60 days’ notice, in which case we will refund any prepaid, unused subscription fees — which is Customer’s sole remedy for the discontinuation.

12.4 Sections 1.2, 1.3, 5.1, 5.3, 5.4, 6, 7, 9.3, 10, 13, 14, 15, 16, and 17 survive termination.

13. Disclaimers

THE SERVICE, INCLUDING ALL REPORTS, METRICS, BENCHMARKS, ESTIMATES, AND CONTENT, IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT DATA WILL NOT BE LOST, OR THAT THE SERVICE WILL PRODUCE ANY PARTICULAR RESULT, SAVING, EFFICIENCY, REVENUE, OR OUTCOME. ANY EXAMPLE, CALCULATOR OUTPUT, CASE STUDY, OR RESULT DESCRIBED BY US IS ILLUSTRATIVE AND NOT TYPICAL OR PROMISED.

14. Limitation of liability

14.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST CONTRACTS, LOST OR CORRUPTED DATA, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

14.2 PRAXIFY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, UNDER ANY THEORY, IS CAPPED AT THE TOTAL FEES CUSTOMER ACTUALLY PAID PRAXIFY IN THE SIX (6) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100), WHICHEVER IS GREATER. THIS CAP IS AGGREGATE ACROSS ALL CLAIMS, NOT PER CLAIM.

14.3 WITHOUT LIMITING 14.1–14.2, PRAXIFY HAS NO LIABILITY WHATSOEVER FOR: DISPUTES BETWEEN CUSTOMER AND ITS HOSTS, GUESTS, WORKERS, OR ANY THIRD PARTY; PROPERTY DAMAGE, THEFT, LOSS, OR CONDITION; INJURY OCCURRING AT ANY PROPERTY; EMPLOYMENT, WAGE-AND-HOUR, OR CLASSIFICATION CLAIMS; ANY DECISION MADE IN RELIANCE ON A REPORT OR METRIC; OR THE ACTS OR OMISSIONS OF CUSTOMER’S PERSONNEL.

14.4 These limitations apply even if a limited remedy fails of its essential purpose, and they reflect an agreed allocation of risk without which the fees would be materially higher.

14.5 Time limit. Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arose, or it is permanently barred, except where applicable law prohibits shortening the period.

15. Indemnification

Customer will defend, indemnify, and hold harmless Praxify and its members, officers, and personnel from and against any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, and expense (including reasonable attorneys’ fees) arising out of or relating to: Customer Data; Customer’s or its personnel’s acts or omissions at any property; any claim by a Cleaner, worker, Host, guest, or property owner; Customer’s employment or engagement practices; Customer’s use of any report, photo, timestamp, or metric; or Customer’s breach of Sections 2, 5.2, 6.3, or 8. We will notify Customer of the claim, let Customer control the defense (subject to our approval of any settlement affecting us), and cooperate at Customer’s expense.

16. Dispute resolution

16.1 Talk to us first

Before filing anything, the parties will attempt in good faith to resolve the dispute informally for 30 days after written notice describing the dispute and the relief sought, sent to the addresses in Section 17.5.

16.2 Binding individual arbitration

If the dispute is not resolved, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in San Juan, Puerto Rico, in English. Judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class-action and jury waiver

Disputes will be brought only in an individual capacity. Neither party may bring or participate in a class, collective, consolidated, or representative action. Both parties waive any right to a jury trial. If this Section 16.3 is found unenforceable as to a particular claim, that claim alone is severed from arbitration and heard in the courts named in Section 17.1; the rest of Section 16 remains in force.

16.4 Exceptions

Either party may bring an individual action in small-claims court, and either party may seek injunctive relief in court to protect intellectual property, confidential information, or to stop unauthorized access to the Service.

16.5 Opt out

Customer may opt out of Sections 16.2–16.3 by emailing clinton@getpraxify.com with the subject line “Arbitration Opt-Out” and Customer’s account name within 30 days of first accepting these Terms. Opting out affects nothing else in these Terms.

16.6 Fees

Each party bears its own attorneys’ fees unless the arbitrator or a statute awards otherwise. Arbitration filing and administrative fees are allocated under the AAA rules.

17. General

17.1 Governing law and venue

These Terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict-of-law rules, and the U.S. Federal Arbitration Act governs Section 16. For any matter not subject to arbitration, exclusive venue is the courts located in San Juan, Puerto Rico, and each party consents to personal jurisdiction there and waives any objection based on inconvenient forum.

17.2 Changes

We may update these Terms. For material changes we will give at least 30 days’ notice by email to the account owner and a notice in the app; continued use after the effective date is acceptance. Fees held under Section 3.3 cannot be increased by a Terms update. Changes to Section 16 do not apply to a dispute of which we already had notice.

17.3 Assignment

Customer may not assign these Terms without our consent. We may assign them to a successor in a merger, acquisition, or sale of substantially all assets.

17.4 Entire agreement

These Terms, the Privacy Policy, the Data & Security page, and any Order Form are the entire agreement and supersede all prior proposals, marketing statements, demos, and conversations. Customer has not relied on any statement outside these documents. If an Order Form conflicts with these Terms, the Order Form controls for that Customer. Any purchase order or customer form terms are void.

17.5 Notices

To Praxify: clinton@getpraxify.com, Aegora, LLC, Puerto Rico. To Customer: the account owner’s email on file. Email notice is effective on the next business day.

17.6 Severability, waiver, and independence

If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remain in effect. A failure to enforce a provision is not a waiver of it. The parties are independent contractors. There are no third-party beneficiaries.

17.7 Interpretation

Headings are for convenience. “Including” means “including without limitation.” These Terms will not be construed against the drafter.